FAQ's

When will my order be dispatched? 

If your order is placed by 11am it will be dispatched the following day (not applicable at weekends). Orders placed on Friday will be dispatched on Monday.

How long will delivery take?

All orders are dispatched on a 48h delivery service, except on weekends.

Will I get any delivery notifications, how will I know when to expect my delivery?

You will receive an email/ text notification the day before the delivery, on the day of the delivery another notification email/ text will be sent with a 3 hour delivery window. 

Can I receive my delivery at a specific time?

Delivery will be made between 8am - 7pm. You will receive a 3 hour window on the morning of your delivery by text/email. 

Do I need to be in for the delivery?  

If you are not in our courier partner will attempt to leave your box with a neighbour where possible, or a redelivery will be attempted. We cannot be held responsible for missed delivery.